FAQ & More...

While we don't like the word "policy" here are a few Frequently Asked Questions and additional information about how we can best serve you.

REFUNDS & EXCHANGES

All purchases are non-refundable.

This includes class pack purchases, auto drafts, 1-year memberships, YTT payments, and retail items.

Clothing items may be size exchanged within 30 days of purchase, unworn, and with a copy of your receipt.

CLASS PACKS

All class packs are non-refundable. 10 class packs expire after 6 months and 20 class packs expire after 9 months.

Due to the length of time, there are no extensions on their expirations. Packs are not shareable between clients.

HOW LATE CAN I BE?

Doors lock AT class time, so please plan accordingly. If you are late, you run the risk of losing your spot and someone from the waitlist moving in.

HOW TO CANCEL OR PAUSE MEMBERSHIP:

We understand that things change which is why our membership is no long term commitment.

You can pause your membership (up to 30 days, one time per membership year) or cancel by filling out this form.

Once your request is received, cancellation process can take at least 48 hours. Form must be submitted at least 48 hours before your next auto draft. There are no refunds on auto drafts, so make sure your submit your form with enough time to process. 

Your pause or cancellation is not considered complete until we've confirmed through text or email.

PHONE FREE EXPERIENCE:

We ask that all cell phones please be removed from the studio and left in the lobby to give yourself and your community a phone-free experience. Out of respect for your community, there is absolutely no recording during class. Please be mindful of additional electronic interruptions such as Apple Watches.

NEED TO BORROW SOMETHING?

Don't worry if you forget something you may need to practice with. All clients can rent a yoga mat for $3 (rentals are complimentary for unlimited members) we also have complimentary yoga blocks and hand towels. 

MINIMUM AGE:

All clients must be at least 12 years old to attend any class. Clients between the ages of 12 - 17 must be accompanied by an adult or guardian.

LIVE STREAM:

All classes here at YoBa are Live Streamed to our internal community. Your waiver contains more information about this. If you have questions about placement within the room to stay out of the frame, please don't hesitate to ask!

Any additional questions? 

Don't hesitate to text us at 919.568.1381. Or you can submit your question through our contact form